The leading solution for customer satisfaction surveys

The world's largest market research agencies and Fortune 500 companies use Confirmit for strategic web survey research including customer satisfaction studies. The software offers you an integrated solution enabling you to work more efficient and gain cost savings.

Scaleable
Confirmit is a software that can grow together with your survey needs. The application can be used to survey a sample of your 500.000 customers or all of them. Some customers even collect data from millions of respondents.

The Confirmit software can be offered as an ASP solution hosted by AT&T in New York. Alternatively, Confirmit can be delivered as an in-house solution and be run on your own servers.

The choice of solution depends on performance requirements and scale of the desired solution. The Confirmit Server solution is usually selected by large market research agencies or by corporations with high volume of surveys and participants who complete the surveys. Customers usually select the Confirmit ASP solution when the volume of participants who complete surveys is between 10.000 and 500.000 per year.

Feature-rich
The feature-rich and user-friendly Confirmit software has been proven and adopted by the largest global market research agencies. AC Nielsen, GfK, The NPD Group and Taylor Nelson Sofres all use Confirmit because of the state of the art technology and because Confirmit is the only solution of their high standards.

Secure
Customers can specify the level of security for each survey, either by keeping it open for all, or password protecting it. They can also use Secure Sockets Layer (SSL) if required. As a further level, users developing and accessing surveys are given roles, and once identified, their role is then matched to the object they are allowed to access. This could be a project, a report, or any object defined in the system.

For participants in the survey different approaches can be used to provide them access. Closed surveys can be used when the identity of the potential respondents is known in advance. With a closed survey each participant is sent a generated user ID and security ID or a URL containing the same IDs, unique to the participant. Alternatively, open surveys are suitable when you don't know the identity of the participants in advance.

Integrated
Confirmit is a 100% integrated and web-based software that covers everything from questionnaire design to reporting and analysis. Your advantage compared to many competitive solutions is that there is no need for manual exports and imports between different systems - you have everything available in your Internet browser.

The figure below illustrates the integrated areas of Confirmit. You may click on any of the areas to read further.

Survey design Survey Translation * Test & Deployment E-mail send-out Data collection Reporting & analysis